To be a flourishing consultancy that grows, supports and inspires socially responsible leaders and managers in WA and beyond.

Purpose

To inspire, energise and teach leaders and managers to create meaningful, prosperous and sustainable businesses.

Core Values

These core values underpin Change Creators relationships with clients, suppliers, other stakeholders...

• Appreciation
• Collaboration
• Creativity
• Integrity
• Lifelong learning
• Prosperity
  

Professional Ethics and Code of Conduct for APEC (Asia Pacific Economic Cooperation ) Certified Business Counselors (CBC)

Susie Vergers is committed to upholding the following ethicial standards.

PROFESSIONAL ETHICS

Certified counselors must strive to provide professional services to their clients and are expected to deliver the highest professional standards in their counseling.

All certified counselors shall:

• Not act recklessly or maliciously, injure or attempt to injure, whether directly or indirectly, the professional reputation of another person.
• Where advice based on his/her skill and judgment is not accepted, take all reasonable steps to ensure that the person overruling or neglecting the advice is aware of any danger which the certified counselor believes may result from such overruling or neglect.
• A certified small business counselor shall recognize his/her limitations, maintain a network of professional resources and refer clients where and when appropriate.

Certified Counselor Criteria:

All APEC certified counselors must satisfy as to:

• Their independence of commercial interests
• Qualifications and experience
• Professionalism and ethics

CODE OF CONDUCT

Small business counselors are dedicated to providing competent and ethical service in the field of small business counseling. They strive to provide professional counseling to their clients and are dedicated to the delivery of the highest professional standards in their activities as counselors.

They have a responsibility to:

• Hold the affairs of their clients in the strictest of confidence
• Strive continuously to improve their professional skills
• Advance the professional standards of APEC ISBC
• Abide by the principles laid out in the Code of Ethics with all by-laws, regulations, resolutions and rules a promulgated by the Professional Standards Committee and the Coordinating Council (INAGE)
• Maintain the highest standards of professional conduct

Certified counselors shall uphold the Code of Ethics and profession’s common body of knowledge. Violations of the Code and Professional Conduct shall be reported to the Professional Standards Committee of the Coordinating Council.

Objectivity

A certified counselor will act in the best interests of the client, providing professional services with integrity.

Confidentiality

A certified counselor is duty bound to keep in confidence the affairs of any colleague, client or organisation and shall not disclose confidential information obtained in the course of professional activities. Nor shall a certified counselor in any way exploit information obtained in the course of their duties to their personal advantage.

Conflict of interest

A certified counselor shall inform a client of any interest, relationships or circumstances, which may impair or be seen to impair his/her professional judgment or objectivity. In cases where impartiality is seen not to exist, the certified counselor will refer the client to another small business counselor.

A certified counselor will not provide any proprietary information learned from previous clients without first obtaining the consent of the previous client, nor knowingly, without permission, use the copyright material and proprietary data, procedures, materials, or techniques that others have developed but not released for public use.

The Certificate will be recognised by all APEC Economies and the APEC qualification will allow a counselor to work in any APEC Economy without breaching the APEC Code of Ethics or Code of Professional Conduct.